Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.

Our Team:

Our Policy, Performance and Customer Care Team are responsible for supporting the delivery of high-quality services by developing policies, monitoring performance, and managing customer feedback, including complaints and enquiries.

The team works collaboratively, bringing together Service Development Officers, Performance and Improvement Officers, Customer Care Support, Safeguarding Support and Administration Support. We are dedicated to ensuring care is effective, compliant and continuously improving, making a positive difference for local residents.

The team are based primarily within Runcorn Town Hall but there is flexibility to work on a hybrid/agile basis.

Hours: 37

Your Contributions:

As an Administration Officer within the Policy, Performance and Customer Care Team, you will play a vital and varied role in supporting colleagues across the directorate to ensure the smooth day-to-day delivery of services for our residents.

Some of the main responsibilities of the role include:

• Providing varied administrative support across the service, including data entry, word processing, filing, and general office tasks

• Assisting with financial and operational processes, such as placing orders, goods receipting, and maintaining up-to-date records

• Organising and support internal, external, and multi-agency meetings, including agendas, minutes, and follow-ups

• Responding to service-specific enquiries, assessing urgency, and ensuring appropriate action is taken

• Supporting audits and inspections, helping to prepare documentation and maintain accurate records

Previous administrative experience, particularly minute taking and the use of computerised systems, is essential for this position.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service

• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions

• 3 x Salary Life Cover via Local Government Pension Scheme

• Investment in your personal development

• Free Car Parking at HBC sites

• Flexible working arrangements

• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme

Next Steps:

At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Natalie Johnson – Natalie.Johnson@halton.gov.uk - 0151 511 8909.

Interviews are expected to take place W/C 04/05/26.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.

We look forward to receiving your application!