Wirral Council is a place where your work truly makes a difference. Employees are empowered to “#BeTheDifference” and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day. If you’re looking for a role where you can thrive, develop, and make real impact, Wirral Council is the perfect place to apply.

Tenancy Relations Officer x 2

About the Role:

We are seeking two highly motivated Tenancy Relations Officers to join our Housing Standards service. This is a fast paced and responsive role at the frontline of supporting residents, tenants, landlords and partner organisations with private rented sector issues with a special focus on the new Renters Rights legislation.

You will act as the first point of contact for housing complaints and concerns, triaging cases and ensuring they are directed to the correct service area.

The role plays a vital part in protecting renters’ rights and supporting fair, lawful and safe housing conditions across the borough. Typical issues you will handle include unlawful eviction, harassment, poor housing conditions, discrimination and breaches of the Renters Rights Act.

You will also maintain accurate case records, monitor service responses and provide clear advice to tenants and landlords on rights and responsibilities.

This is a rewarding opportunity to make a meaningful difference to residents by promoting safe housing, preventing unlawful practices and ensuring coordinated and timely responses to private rented sector concerns.

About the candidate:

We would like to hear from you if you have the following:

• Experience in a regulatory, housing or public facing environment.
• Strong communication skills and the ability to work sensitively with residents, including vulnerable households.
• The ability to assess information, prioritise cases and manage multiple demands at once.
• Confidence in working across teams and with partner agencies.
• Good IT skills and experience using case management systems.
• An ability to interpret and apply legislation, policy and procedures.
• Knowledge of the Renters Rights Act, the private rented sector or housing is desirable, as is experience in multi-agency working, HHSRS or housing enforcement.

Training will be provided, including support to undertake the HHSRS qualification.

You must be organised, calm under pressure and able to maintain accurate records while delivering a customer focused service.

If you wish to discuss this role or require further information, please contact Jane Taylor on email  janetaylor@wirral.gov.uk

Interviews to be held week commencing 5^th May 2026.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration  https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office:  https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk

^{Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

^{It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.}

^{Applications will be accepted until midnight on the closing date.}

^{We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.}

^{Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.}

^{All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.}

^{The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.}

^{We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.}