Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Are you passionate about delivering excellent customer service? Do you have the skills and experience to manage a wide range of customer enquiries effectively? Do you enjoy working in a fast‑paced, customer‑focused environment?

If so, you may be the perfect candidate for this role. 

We are looking to recruit highly motivated and customer‑focused individuals to join our busy and demanding Customer Services Team. You will be part of a dedicated team responsible for managing customer interactions, and providing high‑quality support and advice, with a focus on resolving enquiries at the first point of contact and maximising customer satisfaction.

As the first point of contact, you will handle a variety of varied and complex enquiries from customers via telephone, live chat and face‑to‑face communication, supporting up to 21 different Council services, including Revenues and Benefits.

You will have previous experience of delivering excellent customer service, with strong communication and IT skills, and the ability to deal courteously and sensitively with a wide range of customer enquiries. 

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 2 day’s per week.  However during the training period, you will be office based full time. 

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Joanne Costigan: Joanne.Costigan@Knowsley.gov.uk 

Helen Longmire-Rigby: Helen.Longmirerigby@Knowsley.gov.uk 

Closing Date: Sunday, 26th April 2026 at 23:59pm 

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.