Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

We are seeking an experienced and motivated Revenues & Benefits Officer to join our Exchequer Services team. This is a key operational role supporting the effective delivery of Council Tax service, helping residents understand their liabilities, access entitlements, and manage payments.

In this role you will:

• Assess and determine Council Tax, matters, including discounts, exemptions and support
• Manage customer accounts, arrears and payment arrangements in line with legislation and council policy
• Provide high‑quality advice and resolve enquiries through telephone and written contact
• Identify vulnerable customers and ensure appropriate support and safeguards are in place
• Support recovery action, prepare cases for court and tribunals, and assist with appeals and disputed decisions
• Maintain accurate records and contribute to service improvement, quality assurance and team objectives

We are looking for someone who:

• Has up‑to‑date working knowledge of Council Tax within a local authority or similar environment
• Is experienced in using revenues systems and standard IT packages
• Can prioritise workloads effectively and meet targets in a busy service
• Communicates clearly and professionally with customers and colleagues
• Works flexibly, collaboratively and in line with Knowsley’s Better Together values

While no formal qualifications are required, you must demonstrate strong literacy and numeracy skills and a commitment to ongoing learning and development.

Why Join Us?

• Flexible working arrangements and hybrid options.
• Generous annual leave and pension scheme.
• Opportunities for professional development and career progression.

Be part of a forward-thinking council committed to innovation and community impact.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 1day per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Joanne.fisher@knowsley.gov.uk -0151 443 4101

lisa.shields-davey@knowsley.gov.uk  - 0151 443 4865

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.