About the Role

We’re looking for an organised, digitally confident Digital Delivery Co‑ordinator to join our Customer & Operations team and support the smooth coordination of services across the Liverpool City Region Combined Authority (LCRCA).

This is a central coordination and business support role, combining operational activity such as meetings, reporting and service information management with the use of digital tools to improve how this work is delivered. Working closely with the Digital Project Lead (Customer Services) and colleagues across Customer & Operations, you’ll help ensure information is accurate, timely and accessible, supporting effective decision‑making and service delivery.

If you enjoy working at the heart of a busy service, keeping things organised, and helping teams make better use of digital systems, this role offers a varied and rewarding opportunity.

This is a hybrid role. While flexible working arrangements are supported, the role will require a regular office‑based presence in Liverpool to support meetings, collaboration and service coordination.

What You’ll Do:

As Digital Delivery Co‑ordinator, you’ll provide coordinated administrative and operational support across Customer & Operations. Your responsibilities will include:

• •Coordinating and servicing key meetings, including scheduling, preparing papers, recording actions and supporting follow‑up
• •Supporting the coordination and reporting of performance information using established digital systems and dashboards
• •Preparing clear, well‑structured reports and presentation materials for senior meetings and boards
• •Maintaining accurate service information, documents and content across internal systems and intranet platforms
• •Providing diary and administrative support for senior managers within Customer & Operations where required
• •Supporting the maintenance of financial, audit and staffing information by ensuring records and data are accurate and up to date
• •Using digital tools such as Microsoft 365, SharePoint, Teams and reporting platforms to improve information sharing and consistency
• •Supporting agreed digital improvement activity by helping teams adopt clearer, more efficient ways of working

This role does not involve line management but works closely with colleagues at all levels to support effective coordination and delivery.

About the person

You’ll be well organised, adaptable and comfortable working across a range of activities. You’ll enjoy supporting others, managing information, and using digital tools to make processes clearer and more efficient.

Essential Skills & Experience:

• •Experience providing business, administrative or operational support in a busy service environment
• •Confidence coordinating meetings, reports, documentation and performance information
• •Strong IT skills, with experience using Microsoft 365 applications and collaborative digital systems (e.g. SharePoint, Teams)
• •Ability to produce clear reports, presentations and written information for a range of audiences
• •Strong organisational skills, with the ability to manage competing priorities and deadlines
• •Good communication and relationship‑building skills, with the confidence to work with colleagues at all levels
  
  

Desirable:

• •Experience supporting performance, financial or audit‑related reporting
• •Experience using digital reporting tools or dashboards (e.g. Power BI)
• •A working understanding of how digital tools or automation can improve administrative processes

Why Join Us?

• •Be part of a forward‑thinking organisation serving communities across the Liverpool City Region
• •Work in a varied role at the centre of Customer & Operations activity
• •Develop your digital and coordination skills in a supportive team environment
• •Flexible and hybrid working options to support work–life balance
• •Access to learning, development, wellbeing support and a generous benefits package

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

Question 1: Operational coordination and reporting

Please describe your experience of coordinating meetings, reports and performance information in a busy service or business environment.  Include brief examples of:

• •How you serviced meetings (e.g. scheduling, papers, actions)
• •Your involvement in preparing reports or performance information
• •How you ensured information was accurate and timely

Question 2: Using digital tools effectively

Please provide an example of how you have used digital tools or systems to improve administrative, reporting or coordination activity.  Include:

• •The tools or systems used
• •The issue or inefficiency addressed
• •The outcome or improvement achieved

Question 3: Working with others and supporting change

Please describe an example of working with colleagues or managers to support change or improve ways of working.

Include:

• •How you worked with others to communicate or implement change
• •How you supported the use of new tools, processes or approaches
  
  

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •Flexible and hybrid working
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •Automatic enrolment to our Westfield Health Programme
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
  
  

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa