This is a role at the heart of the Council. You will be the first point of contact for residents and customers contacting the council by telephone email and social media.

Working in a fast-paced environment dealing with complex challenging and stressful situations including enquiries about non-council services. 

A background in local government would be desirable but the ability to understand and communicate complex messages is essential.

The key responsibilities include: 

• The ability to prioritise tasks effectively and efficiently 

• Exceptional attention to detail 

• Maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.

• Handling sensitive information with the highest level of confidentiality and discretion 

• Proficient in the use of the Microsoft Office package including Outlook, Teams, Word, PowerPoint, Excel etc. 

This role suits someone who is passionate about delivering excellent customer service, committed to maintaining high standards, and confident working both independently and collaboratively to support the residents of sefton. 

Please see Appendix A (page 10) in the recruitment pack for a full copy of the Job Description with contracted hours and Person Specification. 

If you have any questions regarding the role, please contact cc.support@sefton.gov.uk 

Provisional interview dates are week commencing 22nd June 2026

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment.  You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier.  Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!