About the Role

This role is essential to the Active Sefton Retention team, providing administrative support across six leisure centres and services for over 12,500 fitness members. You will act as the first point of contact for clients, customers and members via telephone and email, responding to enquiries and supporting access to the Active Sefton Fitness offer.

The role is suited to someone who thrives in a fast-paced environment and is confident managing multiple tasks and competing priorities effectively.

Key Responsibilities:

• Managing multiple email inboxes and ensuring timely responses
• Inputting, maintaining and updating member data accurately
• Supporting the monitoring of trends and service performance
• Prioritising and organising workload efficiently
• Handling sensitive information with a high level of confidentiality and professionalism
• Using Microsoft Office applications confidently, including Outlook, Teams, Word, PowerPoint and Excel

This position is ideal for an individual who is passionate about delivering high standards, with the ability to work both independently and collaboratively to support Active Sefton services and programmes.

Please see Appendix A (page 9-10) & Appendix B (Page 10) in the recruitment pack for a full copy of the Job Description and Person Specification.

The closing date for this vacancy is Sunday 21^st June 2026 (or earlier in the event of high volume of applications being received).

Provisional interview dates are Wednesday 1^st & Thursday 2^nd July 2026

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment.  You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier.  Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!