About the Role

You will:

• Lead and deliver thematic audits, case file reviews and learning frameworks
• Provide high-quality written and verbal reports with evidence-based recommendations
• Drive improvements based on data, customer feedback, complaints and legislative change
• Facilitate and conduct s.202 reviews under the Housing Act 1996
• Oversee complaints, elected member enquiries and customer feedback processes
• Work closely with managers, legal teams and partners across the sector
• Champion innovative practice, continuous learning and professional standards
• Support strategic planning, quality assurance systems and risk management

This role requires a confident communicator, an analytical thinker and someone who enjoys both autonomy and collaboration. It is ideal for someone who thrives on complexity, problem-solving and driving real service improvement.

About You

We’re looking for someone who brings:

Essential experience & knowledge

• Strong background in quality assurance, audit or performance management (public sector preferred)
• Experience in statutory homelessness services, housing advice or related legal frameworks
• Ability to interpret and apply the Housing Act 1996 (Part 7) and the Homelessness Code of Guidance
• Experience of working in multi-agency environments
• Strong analytical, report-writing and presentation skills
• Ability to manage complex caseloads and meet statutory deadlines

Skills & Behaviours

• Innovative, solution-focused and able to influence change
• Skilled at building trust, collaboration and effective partnerships
• High personal integrity and commitment to equality and diversity

Qualifications

• A relevant degree or qualification or significant experience in homelessness, housing law, QA or audit roles.

Why Join Us?

Working at Sefton Council means contributing to services that directly improve people’s lives. You’ll be part of a passionate, supportive team committed to delivering high standards and innovative, person-centred solutions.

The closing date for this vacancy is Thursday the 11^th June 2026 (or earlier in the event of high volume of applications being received).
Provisional interview dates are the week commencing the 20^th June, to be confirmed.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment.  You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier.  Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!