Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Are you passionate about delivering high-quality IT support?

Do you have the skills and experience to resolve technical issues and make a real difference to how services are delivered?

Do you enjoy a varied role where you can combine hands-on technical work with working as part of a supportive team?

If so, you may be the perfect candidate for this role.

The IT Service forms part of the Resources Directorate and delivers technical support across a wide range of Council services. The team plays a key role in ensuring staff have access to reliable systems, devices and infrastructure that support essential services to residents.

We are looking to recruit a Mobile IT Officer to join our IT team. This is a varied and hands-on role where you will provide on-site support across Council locations, resolving issues that cannot be handled remotely and ensuring services remain operational. When not undertaking site visits, you will work with the on-site IT Support Team, managing service desk tickets, resolving incidents and supporting day-to-day IT operations.

You will have experience working in an IT support environment, with knowledge of PC and laptop hardware, Microsoft systems and a basic understanding of networking. You will bring strong problem-solving skills, a customer-focused approach and the ability to manage your workload effectively in a fast-paced environment. A full UK driving licence and access to a vehicle is essential as travel forms part of the role.

In return, this role offers the opportunity to work across a wide range of technologies, gain broad experience in both field and team-based support, and develop your skills within a supportive and forward-thinking IT service.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Graham Powell graham.powell@knowsley.gov.uk Tel: 07810054013

Andrew Fitzpatrick Andrew.fitzpatrick@knowsley.gov.uk    Tel: 0151 443 3409

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Shortlisting will take place week commencing 22 June 2026 and interviews are expected to be held week commencing 29 June 2026.