About Us

Sefton@Work is Sefton Council’s employment and skills service, working with residents and employers to support local people into work and ensure they benefit from economic growth. We are proud to deliver person-centred, high-quality services that make a real difference to people’s lives.

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.

About the role

Do you have a passion for supporting people to overcome barriers and move into sustainable employment? Do you have experience working in a fast-paced, target-driven environment, within welfare to work, careers advice or employment support?

If so, we would love to hear from you.

The Client Adviser role is central to the success of the Restart Programme, supporting individuals who have been out of work to re-engage with employment and take positive steps towards long-term career goals. You will provide high-quality, tailored advice and guidance to a diverse caseload of clients, many of whom may face multiple and complex barriers to employment.

Working across Sefton@Work offices in Bootle & Southport, you will deliver a blend of one-to-one and group-based support. You will carry out employability assessments, develop personalised action plans, and deliver practical support including CV writing, job searching and interview preparation.

You will play a key role in motivating and empowering clients, helping them to build confidence, develop skills and progress into sustainable employment. You will also work closely with employers, training providers and partner organisations to identify suitable opportunities and ensure the best outcomes for residents.

Key Responsibilities

• Manage a caseload of clients, providing tailored information, advice and guidance to support progression into employment
• Identify barriers to employment and develop personalised, SMART action plans to address them
• Deliver high-quality employability support including CV development, job search, applications and interview preparation
• Support clients to access training, education and employment opportunities in line with their skills and aspirations
• Build and maintain effective relationships with employers, partners and stakeholders to maximise opportunities
• Deliver group sessions and outreach activity across the borough to engage residents
• Maintain accurate, compliant and up-to-date client records in line with programme requirements
• Work towards and achieve individual and team performance targets

About You

We are looking for individuals who are passionate about making a difference and supporting people to achieve their potential. You will bring:

• Experience of working within employment support, welfare to work, recruitment or a similar environment
• A strong understanding of the barriers faced by individuals who are out of work
• Excellent communication skills with the ability to build rapport and motivate individuals from a wide range of backgrounds
• The ability to manage a varied caseload, prioritise workload and meet challenging targets
• Experience of delivering high-quality customer-focused services
• Strong IT and administrative skills, with the ability to maintain accurate records
• A proactive, flexible and solution-focused approach

A Level 4 qualification in Information, Advice and Guidance (or equivalent), or 3 years relevant experience, is essential. Candidates will only be considered for the Career Grade G on the Person Specification on this occasion]

Please see Appendix A (page 10) for a full copy of the Job Description and Person Specification.

The closing date for this vacancy is Midnight 12th July 2026

Provisional interview dates are Interviews w/c 20th July 2026

Interview will be a formal competency-based Panel Interview..

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment.  You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier.  Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!