About the Role

As IT Service Officer you will report directly to the IT Service Centre Team Leader to successfully deliver first and second line IT support.  You will be pivotal in applying our customer first approach, and in supporting the team to meet and exceed service delivery targets.

You will assist colleagues throughout the business both on-site and remotely, resolving IT incidents and service requests within agreed timeframes and with excellent customer service, ensuring that all customer interactions are logged, categorised and classified accurately, with the customer kept informed during the lifecycle of their ticket.

You will also support in the procurement and provision of hardware ensuring that security and compliance standards are maintained through the regular update of end user devices.

About the person

You will be a customer-focused IT professional with hands-on experience of providing technical support and resolving incidents in a busy IT environment. With strong problem-solving skills and a proactive, can-do attitude, you will be able to diagnose issues, identify root causes and deliver effective solutions.

An excellent communicator and team player, you will build strong relationships with colleagues, provide outstanding customer service, and ensure users are kept informed throughout the support process. You will be organised, adaptable and able to manage competing priorities while maintaining high standards of service, security and professionalism. A commitment to continuous learning and improving IT services is essential. 

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

1) Experience of working within an IT Service Desk / IT Support role within a corporate environment. 

2) Experience of working with IT Service Management processes. 

3)Experience of supporting applications and systems in a Microsoft desktop environment. 

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

 
Staff benefits

• • Local Government Pension Scheme contributions between 5.5% and 12.5%
• • Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• • Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• • Flexible and hybrid working
• • 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• • Automatic enrolment to our Westfield Health Programme
• • Corporate discounts at council-owned gyms
• • Bike to Work Scheme
• • Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

 
Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa