Business Support Assistant x 3 posts

BSA x 3 posts

Post One: 36 Hrs per week / Permanent 

Post Two: 21.60 hrs per week / Fixed term until 31 March 2027 

Post Three:  36 hours per week to cover Maternity leave from 16 October 2026 until 16 July 2027, or upon the return of the substantive post holder from maternity leave, whichever is the sooner  

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace. Come join us and be part of our success.

We currently have full and part-time vacancies within the Business Support Service.

As a Business Support Assistant you will play a key role in delivering high-quality administrative and customer support services across Knowsley Council and partner agencies. Acting as a first point of contact, you will respond to telephone, face-to-face and email enquiries, providing a professional and customer-focused service.

You will be responsible for a variety of administrative tasks, including maintaining and updating service user records, ensuring information is accurate, secure and up to date.

Depending on the team you support, your duties may also include arranging meetings, managing correspondence, and taking accurate notes. Some roles will involve financial administration responsibilities, such as raising purchase orders, processing invoices in accordance with financial procedures, and booking travel and accommodation.

All roles require excellent organisational skills and the ability to manage a varied workload whilst meeting deadlines. You will need strong communication and IT skills, attention to detail and the ability to work effectively as part of a team.

All roles require excellent organisational skills and the ability to manage a varied workload whilst meeting deadlines. You will need strong communication and IT skills, attention to detail and the ability to work effectively as part of a team.

Due to the sensitive nature of the work, you will be expected to handle confidential information appropriately and in accordance with data protection legislation and General Data Protection Regulation (GDPR) requirements.

Previous applicants need not re-apply.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 1 or 2 days per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

 At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Leonie Sergison  on Tel:  0151-443-3460 or Hayley Shiers on Tel: 0151-443-5653

Interviews to be held week commencing 5 October 2026