Quality Monitoring Officer – Access to Resources Team (ART)

Job introduction

Job title: Quality Monitoring Officer – Access to Resources Team (ART) 

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Our Practice Model – “Our City, Our Children, Together” – was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively, it is more than just a practice model, it is a shared vision. Every part of this model has been co-produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks. This is a model we can be proud of and one that truly belongs to all of us.

Join a service that's really making a difference. Liverpool Children's Services is proud to be rated "Good" by Ofsted, with inspectors recognising the positive impact of our work for children, young people and families across the city. 

Liverpool City Council Children and Young People's Services has recently undergone its Ofsted ILACS inspection, achieving a positive outcome across all four judgement areas (three judgement areas securing a ‘Good’ outcome), with inspectors praising stronger social work practice, a more stable workforce, and improved outcomes for children, young people and their networks. The Ofsted report specifically highlighted "improvements to Liverpool's social work workforce, with the council moving from relying predominantly on temporary staff to employing a majority permanent workforce. Reduced workloads have enabled practitioners to develop more meaningful relationships with children and families, while social workers told inspectors they felt well supported and appropriately challenged by managers, with morale described as high."

Jenny Glennard, Corporate Director of Children and Young People’s Services, said the inspection reflected both the commitment of the workforce and a renewed focus on children and young people's experiences. "I am very proud of our workforce, our schools, and our partners who work tirelessly to support the children of the city. There is always more to do, and we will continue to build on this progress."

The full report can be viewed here: Ofsted Report

This achievement reflects the dedication, passion and expertise of our workforce, and our commitment to delivering high-quality services that help children thrive. If you're looking to build your career in a supportive and ambitious organisation who are striving for excellence, we'd love to hear from you!

The role:

Do you have a passion for securing the best outcomes for Children and Young People and have a friendly approach and are you able to assure that the high quality provision of services are consistently reached?

• As a Quality Monitoring Officer you will play a critical role in assuring services are well led and be able to quality assure the market, ensuring a safe, effective, caring and responsive placement is upheld, through contractual compliance checks of packages of care for Children and Young People 
• You will quality assure all providers to ensure they meet the Children and Young People’s needs and organise contractual and placement agreements
• You will ensure that care is of a high quality, best value for money and available when a child needs it
• The role will require you to communicate with a range of professionals both inside and outside of the Local Authority
• You will ideally have experience in working in a social care, welfare, or care environment with a good understanding of children in need

The Access to Resources Team is in the process of developing new innovative ways of working and it is an exciting time to join both us and Liverpool City Council.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This role is fixed term for the purpose of maternity leave cover and will end 12 months after start date.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: Midnight on 23 October 2026
Shortlisting date: 26 October 2026
Interview date: 2 November 2026
Interview type: Face-to-face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Heidi Forde, Access to Resource Business Support Manager – heidi.forde@liverpool.gov.uk  

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.