Assistant Revenues & Benefits Officer

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024 and awarded Employer of the Year 2026 in the large employer category by St Helens and Knowsley Community College.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

About the Role

Fixed Term until 30th July 2028

We are seeking a motivated and detail-focused Assistant Revenues and Benefits Officer to join our Financial Assessment and Charging Team. This is an excellent opportunity for an organised and customer-focused individual who is committed to delivering high-quality services and making a positive difference to our residents.

In this role, you will support the administration and delivery of financial assessments and charging processes, ensuring that customer accounts are managed accurately, efficiently, and in line with relevant legislation, policies, and procedures. You will be responsible for processing financial information, maintaining records and responding to customer enquiries, via all means of communication.

The successful candidate will have excellent attention to detail, strong administrative and organisational skills, and the ability to work confidently with financial data and computerised systems. You will be expected to manage a varied workload, prioritise tasks effectively, and meet deadlines while maintaining a high standard of accuracy.

Strong communication and interpersonal skills are essential, as you will liaise with service users, their representatives, care providers, colleagues, and other partner organisations.

We are looking for someone who:

‣ Has experience of working in an administrative, finance, revenues, benefits, or customer service environment.

‣ Demonstrates excellent attention to detail and accuracy when processing information.

‣ Can organise and prioritise workloads effectively to meet performance targets and deadlines.

‣ Has good IT skills and experience of using databases and Microsoft Office applications.

‣ Possesses strong written and verbal communication skills.

‣ Can work both independently and as part of a busy team.

‣ Is committed to maintaining confidentiality and handling sensitive information appropriately.

In return, we offer the opportunity to work within a supportive team environment, develop your skills and experience, and contribute to the delivery of an important service that supports some of the most vulnerable members of our community.

If you are enthusiastic, reliable, and committed to delivering excellent customer service, we would love to hear from you.

Key Responsibilities:

‣ Processing information using data input systems such as: ContrOCC, Liquid Logic, NEC Revenues and Benefits, NEC Enterprise – Doc Management, Microsoft Office or similar.

‣ Strong organisational skills with the ability to prioritise workloads and meet deadlines

‣ Dealing with customers professionally by telephone, email and written correspondence

‣ Maintain accurate financial records and ensure compliance with legislation and council procedures using computerised systems

‣ Handling confidential and sensitive information appropriately

‣ Work collaboratively with internal departments and external partners

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We are committed to equality of opportunity and welcome applications from disabled candidates. If you are unable to meet the driving requirement because of a disability or medical condition covered by the Equality Act 2010, please contact us to discuss whether reasonable adjustments or alternative arrangements may enable you to undertake the role.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Claire Tully, claire.tully@knowsley.gov.uk

Joanne Reed, Joanne.Reed@knowsley.gov.uk 

Closing Date: Sunday, 22nd November 2026 at 23:59pm 

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.