Crisis and Resilience Information, Advice and Guidance Officer

Job introduction

Job title: Crisis and Resilience Information, Advice and Guidance Officer 

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• As a Crisis and Resilience Information, Advice and Guidance Officer, you will provide high-quality, person-centred support to Liverpool residents aged 16 and over who are unemployed or economically inactive, including those experiencing crisis, instability or multiple barriers to work
   The Crisis and Resilience IAG Officer will assess residents’ circumstances, strengths, skills and employment goals, agree practical, realistic employment action plans and review progress regularly. You will manage an allocated caseload, prioritising needs, risks and agreed timescales and use flexible outreach to maintain engagement
   In the role you will provide tailored one-to-one information, advice and guidance, including confidence building, CV development, job searches, applications, interview preparation and digital job-search skills. You will help residents access relevant training, qualifications, work experience or volunteering where these support a clear route into paid employment.
• As the Crisis and Resilience Officer you will identify urgent issues that may prevent residents engaging with employment support and coordinate referrals and supported handovers to appropriate services. You will arrange referrals for advice on benefits, household income, employment rights, travel, childcare and other practical considerations so residents can make informed decisions about entering work
• You will build relationships with local employers to identify suitable vacancies and match residents’ skills, experience and preferences to opportunities. You will work with council teams, Jobcentre Plus, training providers, health and housing services, and community organisations to coordinate support and develop effective referral pathways

This role is fixed term for the purpose of  to maintain delivery momentum, respond to participant need and ensure that funded outputs and outcomes are achieved within the programme timetable and will end 31st March 2029.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: Midnight on Friday 20th November 2026
Shortlisting date: Tuesday 24th & Wednesday 25th November 2026
Interview date: Tuesday 1st December 2026
Interview type: Face-to-face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Julia McNally at julia.mcnally@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.