Operations and Business Support Officer

Job introduction

Job title: Operations and Business Support Officer 

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

About the Service:

Liverpool's City Halls are among the city's most iconic venues, hosting everything from weddings and corporate events to concerts, film productions and major civic occasions.

Alongside this, the Culture Liverpool Events team delivers some of the city's largest and most celebrated events, including River of Light, major sporting events such as Tour de France and the Euros as well as civic commemorations.

Together, these teams play a central role in Liverpool's cultural, civic and commercial life, creating experiences that are seen and enjoyed by residents, visitors and audiences from around the world.

About the Role:

We're looking for an exceptionally organised, professional and proactive individual to become a key part of the senior leadership support team within Liverpool's City Halls and Events service.

Working directly with the Head of Operations, you'll help drive the smooth running of a high-profile portfolio spanning St George's Hall, Liverpool Town Hall, Croxteth Hall and Country Park, alongside some of the city's biggest events and civic occasions.

This is not a project management role. Instead, you'll be the person who keeps the operation moving. From coordinating meetings and governance processes to preparing briefings, managing actions, supporting stakeholder relationships and ensuring priorities stay on track, you'll provide the essential business support that enables senior leaders and delivery teams to succeed.

You'll work closely with elected members, trustees, partners, funders and senior stakeholders, organising meetings, producing high-quality reports and correspondence, tracking actions and helping ensure decisions are implemented effectively.

While your focus will be on business operations and executive support, the role sits at the heart of some of Liverpool's most important cultural, civic and commercial activity. From major city events and VIP visits to prestigious venues and landmark projects, you'll gain a unique insight into how the city delivers some of its biggest moments and most ambitious programmes.

It's a fast-paced, varied and highly visible environment that requires someone who is efficient, adaptable and calm under pressure. In return, you'll enjoy a front-row seat to some of Liverpool's most exciting events, venues and civic occasions, while playing a vital role behind the scenes in making them happen.

What You'll Be Doing:

• Providing high-quality support to the Head of Operations and senior leadership team
• Coordinating meetings, briefings, governance processes and key service priorities
• Building effective relationships with partners, stakeholders and elected members
• Managing actions, communications and information to keep a fast-paced service running smoothly
• Supporting high-profile venues, major events, civic activity and special projects across the city
• Helping to drive continuous improvement and ensure the efficient delivery of services

What We're Looking For:

• A highly organised, proactive individual with strong project coordination skills
• Excellent stakeholder management and communication abilities
• Experience of delivering or supporting projects, events or service improvement initiatives
• A problem-solver who thrives in a fast-paced, ever-changing environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Experience of monitoring project progress and managing project risks and dependencies
• A passion for delivering high-quality events, services and experiences for residents, visitors and stakeholders

What You Need to Know:

This is not a standard 9–5 role. Our events often take place evenings and weekends, so some flexibility is essential if you are supporting. In return, you’ll be part of a dynamic and creative team delivering some of Liverpool’s most exciting and high-profile events

Our offer to you:

• At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: midnight on Thursday 3rd December 2026
Shortlisting date: TBC
Interview date: TBC
Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact angie.redhead@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.