We are looking to recruit a highly motivated, customer focused individual to join our busy and demanding Customer Services Team. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers ensuring as many enquiries as possible are resolved at first point of contact to maximise customer satisfaction.

You will provide first point of contact to customers dealing with general enquiries via telephone, live chat and some face-to-face giving advice and assistance on a range of Council Services.

Previous experience of delivering excellent customer service,  together with excellent communication and IT skills and an ability to deal courteously and sensitively with enquires and complaints.

Incentives include:    

• Employer contribution to the local government pension scheme
• Generous leave allowance
• Flexible/Home working

If after reading the Job Description and Person Specification you have any questions and would like an informal discussion about the post, please contact For an informal discussion, please contact Julie Johnson on  0151 443 3108  or via email at Julie.johnson@knowsley.gov.uk

Closing date : Sunday, 12 March 2023.

This job advert may close early if enough applications have been received.