An exciting opportunity has arisen for an ICT Technical Officer to join our existing IT team based within the Council Head Office in Widnes, Cheshire.

This role will support the provision of a highly secure government IT platform linked to M365, Azure, on-premise technical platforms managing hundreds of third party applications across the Authority, its Schools and Partners.

This is an ideal opportunity for someone looking to work within a busy ICT Service Desk environment. Someone wanting to learn and work toward developing the latest skills necessary to become a Senior Technical Officer or further within this full service IT Department.

This role will involve working closely with, and learning from other ICT Technical Officer(s), under the oversight of the IT Service Desk Manager.

As an ICT Technical Officer, you will be responsible for:

• Ensuring all service users have the equipment and systems access required to complete their day-to-day tasks. Providing staff with advice, support and assistance with any technical issues.
• Installing, configuring and administering the IT infrastructure including Azure/ M365 / Autopilot / Intune, Conditional Access, Servers, Printers, PCs, laptops, networking equipment, and audio-visual equipment (TVs, projectors, etc).
• Writing and updating documentation, procedures and policies for existing IT systems, services or telecommunications equipment.
• Helping ensure all security, backup and disaster recovery arrangements for hardware, software and telecommunications are in place and operating correctly.

We are looking for someone who is:

• Experienced in working within a busy IT environment
• Able to demonstrate experience supporting and building Windows PCs and Laptops
• Highly organised and prepared to multitask effectively
• Able to work as part of a team to deliver an excellent service
• Willing to accept ownership for given tasks
• Flexible in your approach to work
• Committed to equality and diversity
• Able to take a positive approach to supporting others

In return for your hard work and commitment, we can offer:

• Generous annual leave allowance of 26 days per year increasing with service, plus bank holidays
• Flexible Working Hours scheme
• Access to Local Government Cheshire Pension Fund scheme
• Ongoing professional development and support to deliver outstanding service
• Regular support from your line manager and colleagues
• Commitment to health and wellbeing
• Friendly and supportive team environment
• Free on-site car parking
• Potential for monthly car allowance payment

How to Apply

To apply for this position please complete an online application form. Please ensure you read the Job Description and Person Specification

Closing date: 7th April 2024

Interview date: w/c 22nd April 2024

We are an Equal Opportunities & Disability Confident Employer

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk