Role Overview:

As Concierge you will be required to provide a high standard of customer service as front of house and first point of contact for the Liverpool City Region Combined Authority. 

Duties will include greeting and signing in guests, conducting any security or identity checks, whilst delivering exceptional assistance. The role requires you to undertake wider reception, mailroom and portering duties, such as, answering and fielding telephone calls, booking and setting up meeting rooms, overseeing deliveries, and signing for package, acting as a first point of contact for queries and complaints and overall providing a welcoming environment for all staff, tenants, and visitors.

Key Role and responsibilities: 

. Support the day-to-day operational building management of No 1 Mann Island.
. Ensure effective and efficient building facilities to both internal and external clients, including cleaning, catering, maintenance, and event management.
. Provide exceptional organisational skills and methodical approach to a dealing with the varied needs of the guests.
. Offering a warm and professional welcome to visitors and entering their details into the visitors’ log.
. Overseeing the safe keeping of the builders’ keys to allow access for maintenance of the building y reporting faults or damage to fixtures and fittings.
 . Display excellent communication skills and an ability to always maintain, a positive attitude and professional tone.
. Acting as a first point of contact for queries and complaints.
.Liasing with housekeeping and cleaning staff to ensure that safety and cleanliness standards are maintained.  

Required Skills and Knowledge:

. Strong customer, focus, putting visitors at the heart of everything we do.
. Competent and proficient in all IT systems and applications, in the Microsoft Office Suite.
. Flexible approach to work schedules and environment to maintain service delivery.
. Experience and understanding of Health and Safety.
. Commitment to learning and self-development.
. Experience of working to corporate governance/ compliance policies/ procedures.
. A commitment to LCR and an understanding of its stakeholders.
. An ability to demonstrate our core values, including a commitment to Equality, Diversity, and Inclusion.

What we can offer you:  

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •Flexible and hybrid working with role dependent overtime and enhanced pay
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling services
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification. 

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

Our vision is to create a fairer, stronger and cleaner city region. Somewhere we can all be proud of, where no one is left behind. To make our vision a reality we’re looking for people, from all walks of life, who reflect the diversity of our communities, feel connected to our vision, and who role model our three behaviours. 

We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing.

Our aim is to ensure that everyone benefits from the decisions we make. We want to create an environment which allows our economy to thrive for the good of everyone who lives and works in Liverpool City Region

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.