Customer Services  - Taxi Licensing Officer  

Employer:        Sefton Metropolitan Borough Council 

Salary:             Grade E (£24,294 - £25,979 pay award pending)

Location:         Bootle One Stop Shop

Contract:         Permanent

Hours:             36 hours 

DBS Checked:  No 

Closing Date:   7^th July 2024 

Opportunities have become available within Customer Services, and we are seeking to recruit one Taxi Licensing Officers to work from Bootle One Stop Shop in Stanley Road Bootle – posts will be strictly office-based.   

The successful candidate will work as part of a wider team of customer service staff offering face-to-face advice to taxi licensing customers. They will play a key role in providing the customers with a high-quality customer service experience. Are you passionate in providing excellent customer service? Do you work well independently and as part of a team?

This role will primarily be responsible for:

• Interviewing customers face to face
• The processing of all taxi licensing applications

• Ensuring all appropriate evidence checks are completed
• Updating and maintaining the main taxi licensing core databases

Do you have strong customer service experience and are you comfortable and confident with managing a demanding and varied workload? 

Most of our enquiries are from existing taxi drivers and new taxi drivers who are required to be licensed in a timely manner, therefore an ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place at Bootle One Stop Shop  and we are looking to appoint with a start date as soon as possible.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.