Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.

The Benefits Service is part of Exchequer Services and are situated in Nutgrove Villa, Huyton. The Team works flexibly between 7am and 7pm with a combination of office based and home working.

We are looking to recruit two experienced Benefits Officers to join our committed and friendly assessment team on a full time, permanent basis. You will process Housing Benefit and Council Tax Reduction Claims as well as Discretionary Housing Applications. You will also review existing claims to identify changes.

Claims are verified in several ways including customer contact and accessing DWP systems, so you must have excellent communication skills both verbally and written.

You must demonstrate a good level of literacy and numeracy skills and will be encouraged to work towards a suitable qualification eg NVQ Level 3 Management, IRRV, IRRV Tech etc.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact Carmel Moore on 0151 443 4044 or Donna Wilkinson on 0151 443 5877.

Interviews to be held week commencing 18 November 2024