IT Service Officer
- Employer: Liverpool City Region Combined Authority
- Reference: CDD/24/296053
- Published: Tue 29/10/2024, 9:56 AM
- Closing on: Tue 12/11/2024, 23:59 PM
- Working Pattern: Full Time, Flexible Hours
- Hours: 35 hours
- Salary: £27,221- £30,232
- DBS Check: No
- Workplace: Hybrid
- Location: No 1 Mann Island, Liverpool, Merseyside
Vacancy Location
More Information
IT Service Officer
Please note that this will be a fixed term contract for a minimum term of 6 months.
About the Role:
Technology plays a key role in Liverpool City Region Combined Authority and the delivery of the pledges made by our Metro Mayor. The successful candidate will work in our IT Service Desk team and will help ensure the services we provide are highly available and secure. The IT Service Desk is the first point of contact for all IT related incidents and requests, assisting in the delivery of all aspects of the IT service.
About the Person:
Through correct logging, categorisation and prioritisation of incidents, the successful candidate will contribute to timely and helpful support, resolving issues and delivering efficient operational outcomes for the organisation. You will have excellent customer service skills and hands-on experience of working in a busy IT environment with a focus on resolving incidents. Working from our headquarters at Mann Island, you will have a flexible approach to work, demonstrable problem-solving skills and a determination to deliver.
If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
Staff benefits
- Local Government Pension Scheme contributions between 5.5% and 12.5%
- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
- Flexible and hybrid working
- 24/7 access to Employee Assistance Programme for you and your family and free counselling service
- Corporate discounts at council-owned gyms
- Bike to Work Scheme
- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
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How to Apply
Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.