Position:           Customer Care Advisor – Central Team

Location:         Knowsley Leisure Centre

Rate:               £13.21

Hours:                16 hrs per week (over 3 days)

Type:                   Permanent

An opportunity has arisen within Volair for Customer Care Advisor to help support our Volair clubs across the Knowsley Borough. This is a great opportunity to work within the leisure industry and requires a commitment to permanent hours. 

Based at our Knowsley Leisure & Culture Park the Customer Care Advisor will join the busy Central Team to provide excellent customer care and advice to all existing and prospective members.

Provide information and guidance to prospective members regarding Centre facilities, programmes, membership terms and payment options.

Maintain a complete up to date knowledge of new products, centre activities and facilities, providing detailed knowledge to users and prospective customers.

Have excellent communication skills, experience of using computerised booking systems to record member and user details, process admissions and bookings and have experience of till operations and cash handling.

Shift rota for this post will be varied across 3 weekdays.

Skills and Experience:

The ideal candidate should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.

Excellent interpersonal skills

Ability to work as part of a team and independently

Excellent communication skills

We have the right to close this vacancy earlier than the specified date should we receive sufficient applicants.