Outline of main duties:

To deliver the highest standards of customer service in delivering a friendly and efficient library, visitor and information service.

To support the safe and efficient operation of the designated library service.

Job requirements:

Maintain a high-quality, efficient, courteous and helpful standard of library service for all users.  Contribute effectively to borough wide and national Libraries’ reader development initiatives, and to the overall development of the service, including service planning.

To respond to enquiries about The Atkinson’s programmes, local Tourism, heritage and provide information about Southport as a destination.

To maintain current databases, whilst ensuring customer information is captured in accordance with the provisions of the Data Protection Act and GDPR Regulations, and to adhere to all Sefton Council Data Protection Policies.

To undertake all appropriate reporting, administrative and financial routines and maintain all records to comply with designated requirements, including library and other stock management procedures.

To support delivery of all relevant initiatives for customers, communities, schools, and outside partners.

To contribute to seamless working relationships with other Centre Assistants, across the Public Engagement team and other teams within the Atkinson, including volunteers and placements.

To contribute to The Atkinson’s ‘Green’ strategy including policies on recycling, reduction in energy and water consumption, green transport.

To comply with all organisational policies and procedures, with specific reference to Health & Safety at all times.

To maintain service awareness and personal development for self and others, as appropriate, including attending training as required.

Experience/Skills/Abilities: 

An enthusiastic and outgoing personality with good inter-personal skills. Possess the ability to engage with all levels of the organisation and with the wider community.

Excellent customer service skills, including the ability to resolve issues in a calm and courteous manner.

A good general knowledge of the local and regional area, including visitor attractions.

An effective team worker with the ability to be self-reliant, able to use your own initiative whilst under pressure.

Ability to carry out admin and financial routines to the designated standard.

Effective use of ICT for personal use and service delivery.

Ability to support and deliver activities e.g. story and rhyme time/displays.

Dealing with change for self and others.

The working pattern is over two weeks:

Week 1

Tuesday             12-5pm

Wednesday       10-3pm

Thursday            12-5pm

Friday                 12-5pm

                            20 Hours                         

Week 2

Monday              12-5pm

Wednesday       10-3.30pm

Friday                 12-5pm

Saturday            9.45-2.15pm

                             20 hours

Interviews: w/c 21^st April in Southport.

Recruiting Manager: Emma Harrison, Principal Manager: Access, Engagement & Enterprise, The Atkinson.

We reserve the right to close this vacancy early if demand is met.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.