An opportunity has become available in Customer Services. We are seeking to recruit a Customer Service Advisor to work from our Southport One Stop Shop which is currently based in The Atkinson – the post will be strictly office-based and extensive training will be delivered from our Bootle One Stop Shop, based in Stanley Road Bootle.    

The successful candidate will predominately work from our Southport office, however there will be occasions when they will be required to work in Bootle.

This role will primarily be responsible for:

• Offering face-to-face advice for a wide range of Council services
• Providing customers with a high-quality customer service experience
• Assisting with Council Tax, Blue Badge, Parking and Benefit enquiries

• Ensuring all documents submitted by customers are thoroughly checked and scanned.
• Updating various core databases and ensuring all aspects of General Data Protection Regulations are maintained.

While working in The Atkinson, most of the enquiries handled will be by appointment and drop-in arrangements are in place when working in Bootle One Stop Shop,

If your application is successful Interviews will take place at Bootle One Stop Shop, and we are looking to appoint with an August start date.  

Interviews will be held week commencing 7th July 2025.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.