Service Area: Sefton Community Learning Service

Directorate: Economic Growth & Housing

Are you an experienced administrator and team leader with a passion for supporting adult learning and community development? Sefton Community Learning Service is seeking a dynamic Support Team Supervisor to lead our front-of-house and administrative operations.

About the Role

As Support Team Supervisor, you will oversee the reception and administrative functions of our busy adult learning service. You’ll supervise a small team, ensuring high standards of customer service, accurate learner records, and compliance with funding and quality frameworks. This is a key role supporting our Senior Management Team to deliver a responsive, inclusive, and high-quality learning experience for local residents.

Key Responsibilities

• Supervise and coordinate administrative and reception staff, including volunteers.
• Ensure all customer-facing areas are welcoming, professional, and well-maintained.
• Maintain accurate learner records and monitor progression, achievement, and satisfaction.
• Support compliance with funding eligibility and quality standards (Ofsted, GDPR, Matrix).
• Manage financial processes including petty cash, stock ordering, and invoice reconciliation.
• Lead continuous improvement in front-of-house services and learner engagement.
• Represent the service in outreach and engagement activities across the borough.

About You

We’re looking for someone who:

• Has experience supervising staff and working in busy reception environments.
• Is confident managing administrative systems and ensuring compliance.
• Communicates effectively with learners, staff, and external partners.
• Is highly organised, resilient, and able to manage competing priorities.
• Has a commitment to equality, inclusion, and continuous improvement.

Essential Requirements

• Minimum NVQ Level 2 in Business Administration or Information, Advice & Guidance.
• Strong IT skills including Microsoft Office and case management systems.
• Experience managing financial processes and learner data.
• Ability to work independently and as part of a team.

Why Join Us?

Sefton Community Learning Service is committed to providing second chance learning opportunities that build confidence, reduce social isolation, and improve wellbeing. We offer a supportive working environment, opportunities for professional development, and the chance to make a real difference in the lives of local people.

PLEASE NOTE: If a sufficient number of applications are received the closing date may be brought forward.

Interviews will conduct: week commencing 13th October 2025

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.