About the Role

The Liverpool City Region is on a mission to deliver a world-class, fully integrated transport network—and we’re looking for a Network Standards Manager to help make that vision a reality.

Reporting to the Head of Partnerships & Growth, this pivotal role will lead the development and delivery of our Network Standards strategy across bus and rail, ensuring that every journey meets high expectations for quality, consistency, and passenger experience. Acting as the “voice of the passenger,” you’ll champion innovation, inclusivity, and continuous improvement across all touchpoints—from journey planning to branding and signage to real-time information and service quality across a range of on-network touchpoints.

You’ll work closely with colleagues across Marketing, IT, Customer Services, and Operations, bringing together expertise from across the organisation to shape how we communicate with passengers – with an eye to the future to ensure we innovate and lead on the provision of transport information as we work towards delivering an integrated transport network for all users. With a collaborative and empowering approach, you’ll guide and support teams focused on delivering transport information and service quality—ensuring their work is aligned, impactful, and continuously improving.

This is a new strategic leadership role with operational influence and a unique opportunity to help bring our network to life, develop and embed a brand strategy and help us think creatively about how we engage with passengers and current non-users. From the development of a whole network standards programme and team through to a roll out of our transport brand, this role will deliver a number of “firsts” for LCRCA, at a hugely exciting time for the region’s transport network.

 About the person

You’re a strategic and values-led professional who understands that public transport is more than just infrastructure—it’s about trust, identity, and experience. You recognise the power of a strong brand to unify services, inspire confidence, and make journeys easier and more intuitive for everyone. That’s why you’ll be passionate about shaping and protecting the brand as a symbol of high-quality, integrated transport across the Liverpool City Region.

You bring a collaborative mindset and a track record of working across teams to deliver consistent, impactful service improvements. Whether you come from transport, customer experience, marketing, or service design, you’ll be confident leading initiatives that align branding, passenger information, and service quality with the needs of diverse communities.

You’re technically aware and data-informed, with a natural ability to translate insight into action and your knowledge of digital innovation will ensure we are future-proofing our transport information channels, improving everything from journey planning through to real-time information and how our passengers provide feedback. You’ll be comfortable navigating complex stakeholder environments, guiding teams and partners to deliver joined-up solutions that drive satisfaction and increase patronage.

Above all, you care about making public transport better for everyone—and you’re ready to play a key role in embedding our transport brand as a trusted, visible promise of excellence across every journey.

 
If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide will be used for shortlisting.

1.  •Experience in developing and implementing brand or service strategies that enhance public-facing services and drive user engagement.
   We’re particularly interested in how you’ve shaped brand identity, improved information provision, or delivered campaigns that increased trust, visibility, or patronage.
   
   
2.  •Strong analytical skills with the ability to use data, insight, and feedback to inform decision-making and deliver measurable improvements.
   Tell us how you’ve used evidence to identify issues, shape solutions, and influence outcomes—especially in settings where inclusivity, accessibility, or customer satisfaction were key priorities.
   
   
3.  •Proven ability to lead and influence cross-functional teams to deliver consistent, high-quality service standards across complex operational environments. Please provide examples of how you’ve worked collaboratively across departments or with external partners to improve customer experience, embed performance metrics, or drive innovation.

 About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

 The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

 Staff benefits

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •Flexible and hybrid working
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •Automatic enrolment to our Westfield Health Programme
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa