Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace. 

Come join us and be part of our success. 

Are you passionate about quality, compliance, and service improvement? Do you have experience working with ISO 9001 or other Quality Management Systems? If so, we want to hear from you.

We are looking for a Senior Technical and Quality Assurance Officer to join our Quality Assurance Team within Neighbourhood Services. This is a pivotal role in ensuring that our frontline services are delivered to the highest standards and in line with regulatory and corporate expectations. 

About the Role: 

Lead on the development, implementation, and monitoring of quality assurance frameworks across a range of environmental and neighbourhood services.

Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.

Conduct audits, inspections, and service reviews, identifying areas for improvement and supporting the implementation of corrective actions.

Support the maintenance and development of our Quality Management System, including ISO 9001 compliance.

Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.

About You: 

Has experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.

Holds a relevant qualification in quality management, environmental services, or a related field

Has practical experience of working with ISO 9001 or other recognised Quality Management Systems.

Demonstrates strong analytical, communication, and problem-solving skills.

Is confident working independently and collaboratively, with the ability to manage multiple priorities effectively.

Closing Date: Sunday, 26th October 2025 at 23:59pm 

Interview Date: W/C 3rd November and 10th November 

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Claire James
Claire.James@Knowsley.gov.uk 
0151 443 2452

James Holmes
James.Holmes@Knowsley.gov.uk 
0151 443 2467 

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce. 

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.