Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

This role provides an exciting opportunity for someone looking to work in a busy environment supporting the delivery of the Council’s Choice Based Lettings Allocations Scheme. You will have responsibility for delivering comprehensive administrative support for Choice Based Lettings, including assisting customers with housing applications, assessing complex cases, and resolving advanced queries. Experience of maintaining accurate system records is essential.

With a commitment to continuous professional development and team work, you must be able to demonstrate skills in developing relationships with internal and external stakeholders, have excellent communication skills with the ability to explain complex policy decisions along with the ability to present information to a wide variety of people.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Ann Lowe / ann.lowe@knowsley.gov.uk / 0151 443 2151

Kerry Ward / kerry.ward@knowsley.gov.uk / 0151 443 2152 

Interview dates - 25th November 2025