Job introduction

Job Title: Senior Quality Assurance Manager

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.   Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The Role:

By becoming a Senior Quality Assurance Manager, you will provide the Adult Social Care Directorate with assurance that care and support services residents receive are of excellent quality, optimising the safety, wellbeing and quality of life of residents and supporting them to achieve the outcomes that are important to them.  

 As a Senior Quality Assurance Manager, you will work closely with other parts of the system to develop critical improvements within the care market and lead on market failure issues as required.

You will manage a team of Quality Assurance Managers and support them to monitor services to ensure they operate effective quality management systems that guarantee consistency of performance and compliance with the Council’s agreed service specifications.

You will have an active role in supporting and monitoring providers (both commissioned and in house provision) to deliver safe and consistent services that focus on resident satisfaction including dignity and respect, whilst ensuring that outcomes, as detailed in the commissioning specification, are achieved.

You will create a culture where people are at the centre. At an operational level you will work with people to ensure that their voice is at the centre of the services being delivered, and these are caring and responsive, making sure that residents have choice and control over their lives and they achieve their desired outcomes.

As a Senior Quality Assurance Manager you will enable Quality Assurance Managers to implement a comprehensive Quality Assurance Framework that sets delivery expectations and approaches to service quality monitoring across all aspects of Adult social care, providing assurance that statutory duties are being effectively discharged at all levels of service.

You will be able demonstrate a sound knowledge of CQC requirements and the legislative frameworks that the care market operate within.

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash

Next steps:
Closing date: midnight 25 November 2025
Shortlisting date: week commencing 24 November
Interview date: week commencing 1 December
Interview type: Competency based interview and will be Face to Face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Cath Challinor via email: catherine.challinor@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.