About the Role

As a Technical Officer (Smart Ticketing) you will report directly to the Principal Solution Architect (Smart Ticketing) to provide support for Smart Ticketing solutions as part of the Digital Services team.

You will be responsible for proactive support of the Smart Ticketing environment, working closely with Transport Solutions team colleagues to ensure solutions meet the needs of the business.

You will provide support, guidance and escalation routes for Service Centre colleagues.

This is a hybrid role allowing a mix of onsite (minimum 2 days per week) and remote working to best suit business needs.

About the person

We’re looking for someone who can bring:

• - Hands-on experience working with Smart Ticketing solutions
• - Working knowledge of ITSO Smart Ticketing technologies and systems
• - An understanding of the public transport network
• - Strong problem-solving skills and flexibility to manage changing priorities
• - A collaborative and proactive approach to supporting others
• - A positive approach to maintaining a healthy work-life balance

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

1. 1) Experience with the operation and support of ITSO Smart Ticketing solutions. 
2. 2) An understanding of the public transport network, preferably within the Liverpool City Region
3. 3) The ability to analyse and resolve Smart Ticketing issues and incidents.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

 About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• -Local Government Pension Scheme contributions between 5.5% and 12.5%
• -Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• -Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• -Flexible and hybrid working
• -24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• -Corporate discounts at council-owned gyms
• -Bike to Work Scheme
• -Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Sponsorship

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa