Help shape the systems that support some of our most important services

We're looking for an experienced and enthusiastic Senior System Ops Analyst to join our Systems Support Team within the Council's ICT & Digital Delivery Service. This is an exciting opportunity for someone who enjoys combining technical expertise with problem-solving, stakeholder engagement and continuous improvement.

You'll play a key role in supporting and developing the critical business systems that underpin Adult Social Care, Children's Services and Education, helping to ensure our services can continue to make a positive difference to residents across the borough. As part of ICT & Digital Delivery, you'll work at the heart of the Council's digital transformation agenda, helping to deliver technology solutions that enable services to operate efficiently, effectively and sustainably.

About the role

As a Senior System Ops Analyst, you'll be responsible for the administration, support, development and enhancement of large-scale business systems. Working closely with colleagues, partner organisations and third-party suppliers, you'll help drive the continual improvement of critical business systems. From managing upgrades and releases to developing reporting solutions and providing expert support, you'll work collaboratively with stakeholders to ensure technology effectively supports service delivery and organisational priorities.

This is a particularly exciting time to join the team. You'll play a key role in supporting the delivery of the Families First programme, a major transformation that will reshape how Children's Social Care and partner agencies work together to support children, young people and families. The programme will bring significant changes to processes, ways of working and the systems that support them, giving you the opportunity to influence and help deliver large-scale system developments that will have a lasting impact on services across the borough.

No two days are the same. One day you might be leading the testing and implementation of a major system upgrade, while the next you could be analysing user requirements, designing new solutions, developing training materials or supporting a complex technical issue.

You'll also have opportunities to lead projects, mentor colleagues and contribute to the modernisation of services through innovative digital solutions and improved business processes. Whether supporting transformational programmes such as Families First or delivering continual service improvements, you'll be at the forefront of helping the Council make the best use of technology to improve outcomes for residents

About you

We're looking for someone who can demonstrate:

• Experience supporting and administering complex ICT systems.
• Strong analytical and problem-solving skills.
• Experience of system configuration, testing, upgrades and release management.
• The ability to extract, analyse and interpret data and management information.
• Excellent communication and stakeholder management skills.
• A customer-focused approach and a passion for delivering effective digital services.
• The ability to manage competing priorities and work effectively within a fast-paced environment.
• Experience of working with Liquidlogic systems is strongly preferred, as the role will involve supporting, developing and enhancing key social care systems that are central to service delivery and transformation programmes across the Council.

Why join us?

This is an opportunity to work on business-critical systems that directly support frontline services and improve outcomes for residents. You'll be part of a supportive and knowledgeable team, working on challenging and rewarding projects while continuing to develop your skills and expertise.

If you're an experienced systems professional who enjoys finding solutions, improving processes and making technology work better for users, we'd love to hear from you.

Join us and help shape the future of digital services across St Helens.

Making a difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer. St Helens Borough Council | Jobs | Search here for your perfect career - Home Page

As a St Helens Council employee, you'll be enrolled in the Merseyside Pension Fund Pension Scheme. Use the calculator to see what your annual pension could be worth based on your salary and length of service. [Try the calculator]

Additional Information

Full Job Description & Person Specification Documents are included with this advert.

This is an Enhanced Disclosure post.

For more information about this role, please contact Adam Littler, adamlittler@sthelens.gov.uk

Employees can regularly work away from Council workspaces (including home or other locations), alongside required office-based working. The balance between remote and office-based working is determined at service level based on operational need, however, there has been a minimum specification that staff will work at least 2 days from an office-based location.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.

Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact recruitment@sthelens.gov.uk

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