Community Safety Officer

Wirral Council is a place where your work truly makes a difference. Employees are empowered to “#BeTheDifference” and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day. If you’re looking for a role where you can thrive, develop, and make real impact, Wirral Council is the perfect place to apply.

Community Safety Officer

Fixed Term Contract until 31/3/27, with the possibility of further one-year extension until 31/3/28

We are looking for Community Safety Officers to join Wirral Council’s busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety.  The ECC operates an enterprise grade 24/7-365 day CCTV Control Room, integrated into Merseyside Police and linked via Airwave radio.  

We are looking for officers who can manage multiple competing priorities, solve problems, engage well with people - particularly those who find themselves in vulnerable situations, and provide great customer service.

The officers will proactively monitor the Council’s expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council’s emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council’s Emergency Plans.

Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a Community Reassurance/CCTV van; audit Public Rescue Equipment, alleygates and water safety signage; provide a visible and reassuring presence at Wirral’s coastlines during peak times and provide a security presence at Council meetings.  Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance.

Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire & Rescue Service and HM Coastguard.

Training will be provided to ensure officers are Security Industry Authority (SIA) licenced.  A current full driving licence is essential.

The posts are subject to a Disclosure and Barring Service (DBS) at the appropriate level and Non-Police Personnel Level 2 (NPPV2F) clearance.

Officers are required to work a full rota which includes day, afternoon/evening, night and weekend shifts. 

For an informal discussion about the role or any queries, please contact William Heggie (Manager – Emergency Control Centre, Community Safety) via email at williamheggie@wirral.gov.uk. 

Shortlisting will take place on 3 November 2026, and interviews will take place on Wednesday 11 November 2026.

If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

This post requires a DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at : https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration  https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office:  https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact recruitment@wirral.gov.uk

^{Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

^{It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.}

^{Applications will be accepted until midnight on the closing date.}

^{We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.}

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^{We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.}