Rates Specialist (Business Rates)

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values, ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Rates Specialist (Business Rates)

About the Role:

An exciting opportunity has arisen to join the Business Rates Team, which is responsible for the billing, collection and recovery of National Non-Domestic Rates (NNDR) across Wirral. Working within a legislative framework, you will calculate, record and process business rates transactions, administer reliefs and exemptions, and maintain accurate records in line with Government guidance and relevant legislation.

The role involves analysing and assessing information to determine appropriate outcomes relating to the collection of Business Rates, liaising with the Valuation Office Agency regarding Rateable Value amendments, and updating system records accordingly. You will also provide a high standard of customer service through telephone, email and written correspondence with ratepayers, colleagues and external agencies.

Working to established procedures, you will undertake complex casework, contribute to team performance targets, and support the effective administration and collection of Business Rates across the borough. Occasional visits may be required as part of the role.

We have embraced new ways of working, and hybrid working between home and work will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base as required. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required.

About the Candidate:

We are looking to recruit an enthusiastic, highly motivated and customer-focused individual with excellent interpersonal and communication skills. The successful candidate will have sound technical knowledge of Business Rates and relevant legislation, together with strong problem-solving and decision-making abilities. You will have experience of dealing with customer enquiries, analysing information, and delivering accurate outcomes while providing a high standard of service to customers and stakeholders.

If you wish to discuss this role or require further information, please contact Hamit Dayah on email hamitdayah@wirral.gov.uk

We welcome applications from all suitably qualified candidates. For this vacancy, candidates must have an existing right to work in the UK before commencing employment. Skilled Worker visa sponsorship is not available for this post. Eligibility to work in the UK will be verified in the final stages of the selection process. 

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.