IT Service Desk Assistant

About the role:

Looking to build a career in IT? LCRCA has an excellent track record of developing talent and supporting career progression. Previous postholders in this role have progressed into senior positions across our Digital Solutions, Cyber Security and Platform Engineering teams, demonstrating the fantastic opportunities for professional growth within the organisation.

We are looking for an IT Service Desk Assistant to help colleagues across the organisation access the IT support and equipment they need. Reporting to the IT Service Desk Team Leader, you will provide helpful, customer-focused support, with a particular focus on fulfilling service requests and assisting with IT procurement. 

As an IT Service Desk Assistant, you will log, categorise and prioritise incidents and service requests, help resolve issues and keep colleagues informed of progress. You will also escalate incidents to other IT teams or external suppliers where needed, assist with purchasing IT-related items and help keep devices updated to support security and compliance. 

About the person 

We are looking for someone with excellent customer service and interpersonal skills, alongside a proactive, helpful and solutions-focused approach. The successful candidate will demonstrate initiative, have confidence using Microsoft Office or an equivalent office suite, and be able to effectively prioritise workloads and manage competing deadlines.Applicants must hold five GCSEs, including Maths and English, at grade C/4 or above, or equivalent qualifications.

Previous experience in a corporate IT support environment and ITIL Foundation training would be advantageous but are not essential. A willingness to learn and develop new skills, alongside the flexibility to work both remotely and in the office, is important. The role will also involve attending sites across the LCRCA estate as required.

The successful candidate will demonstrate a commitment to LCRCA’s values of LCRCA First, Action Focused and Respect, as well as a strong commitment to equality, diversity and inclusion.

If you think you match the job description, and our values, then click on the link to apply. 

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting:

1. Describe how you have demonstrated excellent customer service and interpersonal skills in a previous role or situation.

2. Outline your experience of using Microsoft Office or an alternative office suite, such as Google Workspace, including word processing, spreadsheets and email.

3. Provide an example of how you have used your initiative to manage your workload, prioritise competing tasks and meet conflicting deadlines.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 

About the organisation 

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year. 

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind. 

Staff benefits  

-Local Government Pension Scheme contributions between 5.5% and 12.5% 

-Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days 

-Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner 

-Flexible and hybrid working 

-24/7 access to Employee Assistance Programme for you and your family and Free counselling service 

-Automatic enrolment to our Westfield Health Programme 

-Corporate discounts at council-owned gyms 

-Bike to Work Scheme 

-Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning 

Equality, Diversity & Inclusion  

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities. 

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above. 

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.  

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. 

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa