Customer Services Officer 

36 hours per week - fixed term to 24/2/24

The Community Equipment service provides both daily living equipment and nursing equipment to people in need living in the Sefton geographical area.  You will assist in providing an effective and efficient equipment loan service to disabled people of all ages, including children, to support them in developing their full potential and maintaining their health and independence.

The main duties will involve day to day administrative tasks, responding to telephone calls and visitors into Equipment Stores, arranging servicing and maintenance visits, ensuring all data is accurate, the use of the ELMS database, running reports and assisting the Customer Services Team in an extremely busy office.

The successful candidate must be motivated and committed, with a range of skills and experience to strengthen an established team.  In exchange we can offer:

• Full support and supervision
• Induction and relevant training opportunities
• Pension scheme

In your application you will need to demonstrate how you meet the criteria within the Person Specification, giving examples where possible of your experience and how these skills and abilities have helped you achieved your team’s/organisation’s objectives.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.