Halton Direct Link has transformed the delivery of the Council's services by making the services more accessible to the residents of Halton. The two One Stop Shops provide access to the service face to face and the Contact Centre has improved access via the telephone.

We are currently recruiting (full time and part time) staff to join our friendly customer services team here at Halton Direct Link. As a One Stop Shop Officer, you will deliver a range of council services to our customers.

Hours available

• 1 x 37 hour vacancy working Monday – Friday, mixture of shifts between 08:45 - 17:45
• 1 x 20 hour vacancy working Monday – Friday, 12:00 - 16:00

You will be responsible in supporting the day-to-day running of the shop which will include a variation of tasks such as admin duties, reception duties and customer service.

You will have experience of dealing with customers in a face to face capacity or over the telephone, have excellent customer service skills together with the ability to quickly recognise and deal with customer needs. Ideally you will be experienced in the delivery of one or more of the councils services and be used to working in a team environment although not essential for the right candidate.

Applicants for the post should be computer literate, have excellent keyboard skills, and have an understanding of Microsoft Office tools.

These roles involve working at either of our Halton Direct Link outlets.  We are a friendly and supportive team and offer full training.

For an informal discussion about this post, please contact Sarah Ellis-Halliwell on 0151 511 7172 or Matthew Khan 0151 511 5462

Please specify in your application which roles you would like to be considered for.

Interviews will be held on 30th April and 1st May 2024.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – resourcing@halton.gov.uk