Events Coordinator

- Employer: VOLAIR
- Reference: VOL-139
- Published: Wed 31/07/2024, 9:08 AM
- Closing on: Fri 09/08/2024, 17:00 PM
- Working Pattern: Full Time
- Hours: 36 hours per week
- Salary: 14.08
- DBS Check: Enhanced
- Workplace: On-Site
- Location: Knowsley Leisure & Culture Park, Longview Drive, Huyton , Knowsley , L36 6EG, Merseyside
Vacancy Location
More Information
More about this employerEvents Coordinator
Position: Events Coordinator
Location Huyton, Knowsley Leisure & Culture Park
Type: Permanent
Hours: 36 hrs per week
Salary: £26,421
Line Manager: Facility Manager
We have a fantastic position available for an Events Coordinator within our leisure business. The successful candidate will have demonstrated a prior experience organising events and encapsulate the skills needed for maximising spaces and the logistics to execute events with ease.
The role
The role will act in a first line supervisory capacity as part of the events team supporting recruitment, sickness and annual leave management, rota and overtime management.
You will work with the Facility Managers, respond to all enquiries in an operational capacity, follow up on sales leads and convert to contracted bookings. Also proactively sell all Volair event space across all sites, maximising all revenue opportunities.
Meet event targets and objectives agreed with the senior management team.
Tasks and Responsibilities
- Work to monthly targets set individually and as part of the overall event sales target.
- Track all enquiries for lead source and obtain information to profile companies.
- Communicate effectively with customers, colleagues, and other departments within the Volair team.
- Competently carry out all procedures put in to place by the operational team.
- Work to a high degree of accuracy ensuring that all events and documents are professionally organised and presented to the end user.
- To be self-sufficient in all aspects of administrative systems associated with the position.
- Ensure we maintain a solid base of business through correspondence checks, effective management systems, guaranteed bookings and implementation of the company’s booking policy and procedures.
- Develop customer relationships, enter all information onto the Volair booking system and communicate details to the relevant parties including the operational management team.
- Coordinate all event bookings across Volair including proactive engagement with customers and partners.
- Ensure all event bookings are inputted onto management system and ensure documentation is received and relevant paperwork is completed.
- Management of all events bookings, including adherence to regulations, receipt of correct documentation and payment.
- Training of new and existing staff in the management of events.
- Management of complaints, including initial response, escalation, or delegation, maintaining the central log and identifying trends [if any].
- Liaise with KMBC colleagues in connection with PFI events that may take place at one of the CFL sites refer to Facility Managers as necessary.
- Provide accurate bad debt and expiration reports to the Facility Managers.
- Provide accurate income provision reports to the Finance Manager at year end.
- Oversee the Events Teams and support as required with all bookings from start to finish. Attending and supporting the management of events when necessary.
- Undertake any other duties commensurate with the post and grade which contribute to the general purpose and objectives of the business.
General Responsibilities
- To liaise with staff and management within the company or other agencies as required.
- To uphold equal opportunities in employment, in advice and in service delivery
- To comply with all requirements of the Health & Safety legislation and Volair policy, taking appropriate action where necessary
- To comply with the company’s Standing Orders and financial regulations
Health and Safety
To use equipment as instructed and trained.
To inform management of any health and safety issues which could place individuals in danger.