Job Advert

The Atkinson, Southport, Merseyside

Customer Assistant

Salary: Grade B / SCP 2 £22,366 per annum pro-rata (£11.91 per hour)

Hours per week: 10 (plus additional as required)

NB: shifts will primarily be evenings and at weekends supporting our theatre shows & events programme.

The Atkinson in Southport is a leading arts centre, encompassing a museum, gallery, library, cafe, shop, theatre and studio. 

We are seeking to recruit a part-time Customer Assistant to work 10 hours per week.  To meet the demands of our busy programme there will be times when more hours are available.

Customer Assistants are the first point of welcome and information for visitors to The Atkinson.  You will be responsible for delivering the highest standards of customer service and customer care for visitors and audiences across all aspects of the programme. Including our very busy pantomime season throughout December.

The Atkinson is open evenings and weekends as well as during the week.  Many of the shifts will be in the evening, supporting the performing arts programme.  Front of house responsibilities for hospitality will include working in the bar and ushering at theatrical events.  Point of sale experience including bar experience will be beneficial to the role, and Customer Assistants must be over 18 as they may be required to serve alcohol. There may also be opportunities to work in the museum and gallery as invigilators.

You will be a reliable and punctual person who has an interest in the arts and enjoys working in customer facing roles.  The ability to communicate effectively and work as part of a team is essential to the position.  You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will also be able to carry out administrative and financial routines, maintaining records to the designated standard.

This can be a very physically demanding role, therefore we are looking for flexibility and adaptability.  Candidates must also be able to work under pressure and on their own initiative.

As a member of the Atkinson team you will be an enthusiastic advocate for the whole cultural offer.  You will be expected to attend regular briefing and training sessions to keep up to date with developments across The Atkinson’s programmes, ensuring the centre maintains its status as a dynamic and evolving regional venue for arts, heritage, literature and information.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.