Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for our communities and our workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Customer Services Officer.

The post holder will be based within our Contact Centre Team. This is a frontline role responsible for the delivery of customer service advice to our residents, working both from home and our Town Hall Contact Centre, on a rota basis.

We are looking for an individual with skills and experience as follows:

• Experience of working within a customer-focused front-line service, preferably in Local Government
• Good telephone and communication skills
• The ability to deliver high quality, customer focused advice
• Experience of CRM / Contact Centre telephony systems
• Good problem solving and decision making skills
• An understanding of Housing Benefit and Council Tax legislation is desirable but not essential.