Making A Difference as a Contact Cares Advisor in the Adult Social Services Department.

St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Borough Council is proud to be part of this partnership.

Contact Cares; has streamlined and simplified the way residents access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy.

Contact Cares is also playing a vital role in the response to the Covid-19 pandemic, supporting vulnerable residents to access the relevant services in times of uncertainty and contributing to the local and regional Test and Trace Service.

Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.

Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries. You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.

You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.

Working for St Helens Borough Council

· We will provide you with the necessary training and support including track and trace scripts and processes, adult and children safeguarding processes, system training, non-complex assessment training and much more to enable you to successfully undertake the role. On-going training will be provided as the service continues to develop.

· We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
· We seek to create a positive, open and progressive working environment. · We offer attractive salary and relocation package
· We offer an excellent pension scheme
· All Council workplaces have been assessed and are operating in accordance with social distancing guidelines.

Interested to Find Out More?

For an informal discussion please contact Jenny Green on 01744 676264.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.