Sefton Metropolitan Borough Council – Sefton Arc
Grade F | Full‑time | 24/7 Shift Rota

Make a Real Difference in Community Safety

Sefton Council is looking for a confident and proactive Alarm response Centre Officer to help lead the day‑to‑day operations of our Alarm Receiving Centre. This is a vital role supporting residents, coordinating patrols, managing CCTV and alarm monitoring, and ensuring a high‑quality, responsive service 24 hours a day.

If you thrive in a dynamic control‑room environment and have strong people‑management skills, this is an excellent opportunity to play a key part in keeping our communities safe.

What You’ll Do

• Manage the smooth running of ARC operations, including CCTV monitoring, alarm receiving, and communication systems.
• Supervise ARC Operators and Patrol staff, ensuring all work meets British Standards, Codes of Practice and Council procedures.
• Deploy and oversee patrol staff, ensuring safe and effective service delivery.
• Support staff through effective communication, mentoring and performance management.
• Monitor and enforce compliance with operational procedures, completing documentation and escalating issues where required.
• Ensure vehicles, equipment and resources are maintained, used safely and logged appropriately.
• Communicate professionally with the public, council teams and emergency services.
• Oversee and support the 24/7 Careline monitoring and response service.
• Work flexibly as part of a rotating shift pattern.

What You’ll Bring

• Experience in a control room, security, community safety or supervisory role.
• Strong leadership, communication and decision‑making skills.
• Ability to stay calm, organised and focused under pressure.
• A clean driving license and compliance with relevant security licensing requirements.
• Commitment to high standards, accuracy and customer care.
• Willingness to wear a Council‑issued uniform.

Why Work With Us?

• A meaningful role supporting community safety and vulnerable residents
• Supportive team environment with opportunities for development
• A varied, hands‑on role where every shift makes a difference

Closing Date - 25/01/2026

Provisional Interview Date - W/C 02/02/2026

We reserve the right to close this vacancy early if we recieve a sufficient number of applications. 

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment.  You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier.  Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!