ICT Technical Service Desk Analyst x2
- Employer: St Helens Borough Council
- Reference: 001067
- Published: Fri 16/01/2026, 16:01 PM
- Closing on: Sun 15/02/2026, 0:00 AM
- Working Pattern: To be confirmed
- Hours: To be confirmed
- Salary: £25,185 - £28,142 per annum (Career graded)
- DBS Check: No
- Workplace: On-Site
- Location: To be confirmed
More Information
ICT Technical Service Desk Analyst x2
We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
Vacancies have become available for highly motivated individuals who want to play a key part in the delivery of ICT services and support to our customers.
Roles That Matter
Working on-site, you will be part of a multi-faceted team, dealing with enquiries from users of a varying technical and professional standing.
The individuals we’re looking for will have:
- Experience of working within a demanding customer-focused front-line service, ideally within an IT Service Desk environment
- Good written, telephone and face-to-face communication skills
- Ability to work on your own at times and use your initiative and multitask
- Good IT skills and use of IT hardware, software operating systems and packages
- Access to your own vehicle
- Knowledge and understanding of ITIL (Information Technology Infrastructure Library) environments would be an advantage
It is important that you can cope with a demanding workload, work to tight deadlines, and be able to support other team members with the overall responsibilities of the service in a fast-paced, ever-changing environment. You must be flexible in your approach to work to meet the needs of the service and have a desire to develop and learn further skills.
The successful candidates would preferably have experience of the preparation, deployment and support of ICT and could be brought in at the Junior grade. However, as the post is career graded, a Trainee appointment would be considered, and appropriate training provided to bring them up to the Junior and Practitioner levels.
The standard operating hours for this post are 8:00am to 5:15pm Monday to Friday working on a rota basis.
However, this post requires the flexibility to cover service demands as and when required e.g. between 8:00am and 6:00pm Monday to Friday.
For any further information about this post, please contact Jennifer Platts via jenniferplatts@sthelens.gov.uk
If you feel you are the right person for the job, and want to make a difference, we would love to hear from you.
This post is subject to Basic DBS Disclosure.
Full Job Description & Person Specification Documents are included with this advert.
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
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St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.
St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.